RENT A CAR NOW

Vehicle Rental Terms and Conditions

Version 1.0  |  Effective date: 19 July 2026

Lessor	PARAGON SUITES I.K.E. – trading as “Rent a Car Now”
Tax ID / Tax Office / G.E.MI. No.	802744754 / Heraklion Tax Office / 181972227000
Registered office	3 Olympionikon Street, Heraklion, Crete, Greece
Contact	info@rentacarnow.gr  |  www.rentacarnow.gr

 

IMPORTANT NOTICE These Terms apply to every vehicle booking and rental made with Rent a Car Now. Before completing a booking, the customer must read and expressly accept them. Where offered, CDW, SCDW or Theft Waiver are contractual limitations of the Renter’s financial liability granted by Rent a Car Now. They are not standalone insurance policies and apply only if expressly stated in the Booking Confirmation and the Rental Agreement.

 

1. Scope and acceptance of the Terms

1.1. These Terms and Conditions govern the online booking, collection, use and return of every Vehicle rented by PARAGON SUITES I.K.E., trading as Rent a Car Now (the “Company”).

1.2. By selecting the relevant acceptance box on the website and submitting the booking, the customer confirms that they have read, understood and accepted these Terms. The Company sends the Booking Confirmation on a durable medium, normally by email.

1.3. The Booking Confirmation, the Rental Agreement signed at collection, the Vehicle Condition/Handover Report and these Terms together form a single agreement. The specific details of each rental, including the Vehicle, Rental Period, Rental Price, Excess and optional services, are stated in the Booking Confirmation and the Rental Agreement.

1.4. In the event of any conflict, mandatory provisions of law prevail first, followed by any special terms expressly agreed for the relevant booking and, finally, these general Terms. No term presented for the first time at collection may restrict a right already agreed, unless the Renter specifically and freely accepts it.

2. Definitions

• “Renter”: the individual or legal entity in whose name the booking is made and the Rental Agreement is signed.

• “Authorised Driver”: each driver named in the Rental Agreement who meets the driving requirements.

• “Vehicle”: the motor vehicle supplied, together with its keys, documents, safety equipment and any optional equipment.

• “Excess”: the maximum amount payable by the Renter per Incident for damage covered by a specified contractual limitation of liability, provided that all applicable terms have been complied with.

• “Incident”: a separate event or occurrence causing damage, theft or loss. Events that are distinct in time or independent in cause are treated as separate Incidents.

3. Booking and confirmation

3.1. Submitting an online request does not in itself constitute final acceptance. A booking is completed when the Company sends written confirmation and the payment conditions displayed during the booking process have been met.

3.2. The customer must provide accurate and complete contact, driver, arrival and flight details wherever requested. The Company is not responsible for consequences arising from inaccurate or incomplete information.

3.3. A booking primarily relates to a Vehicle category and not to a particular make, model, colour or version, unless the Booking Confirmation expressly states otherwise.

3.4. The Company may refuse or cancel a booking in the event of lack of availability, an obvious pricing error, suspected fraud, inability to verify information or failure to meet the applicable requirements. If the reason is not attributable to an act or omission of the customer, all amounts paid will be refunded in full.

4. Prices, taxes, payments and security deposit

4.1. All prices are stated in euros and include the applicable VAT and mandatory taxes, unless clearly stated otherwise. Before the booking is finally submitted, the total Rental Price, selected optional services and every mandatory charge are displayed.

4.2. Payment may be made using any method displayed on the website or in the Booking Confirmation, including secure online payment through Viva, credit or debit card, Apple Pay, Google Pay, bank transfer by prior agreement, or payment by card or cash at collection.

4.3. The Company does not store full card details or the CVV code. Online payments are processed by the relevant payment service provider.

4.4. Under the Company’s standard policy, neither a credit card nor a security-deposit pre-authorisation is required. Any exception for a particular category or special rental is valid only if it is clearly displayed before the booking is completed and specifically accepted. The absence of a security deposit does not release the Renter from contractual obligations or lawful amounts due.

5. Cancellation, booking changes and no-show

5.1. The customer may cancel the booking free of charge and receive a full refund of any amount paid, provided that the Company is notified in writing before the agreed collection time. The Company initiates the refund within five (5) business days; the time taken for the amount to appear depends on the payment service provider or bank.

5.2. Changes to dates, times, delivery location or Vehicle category are made only after written confirmation, subject to availability and the price applicable to the revised booking details.

5.3. If the customer does not arrive within two (2) hours after the agreed time and has given no prior notice, the booking may be treated as a no-show and the Vehicle may be released. Any prepaid amount is non-refundable in the event of a no-show without timely cancellation.

5.4. A flight delay is not treated as a no-show where the customer has provided the correct flight number or has notified the Company in good time. The Company will make reasonable efforts to adjust the handover arrangements.

5.5. After the Vehicle has been handed over, no refund is made for early return, unused days or unused optional extras, unless the early termination is due solely to the Company’s proven inability to provide the agreed Vehicle or a reasonable replacement.

6. Drivers and required documents

6.1. Every driver must hold a valid driving licence of the appropriate category, recognised for driving in Greece and issued at least one (1) year before the start of the rental, unless a stricter requirement for a particular Vehicle category is displayed before booking.

6.2. Where required by Greek law, the driver must present an International Driving Permit together with the original national driving licence. An International Driving Permit is not valid on its own.

6.3. At collection, the original driving licence and a valid identity card or passport are required. Photographs, photocopies or digital images do not replace the original, unless they constitute an official digital document recognised in Greece.

6.4. Any numerical age limit or young/senior driver surcharge is binding only if displayed before completion of the booking or required by law or the applicable insurance policy. If a subsequent mandatory insurance requirement makes an already confirmed rental impossible, the customer is entitled to a full refund of all amounts paid.

6.5. Only drivers named in the Rental Agreement may drive the Vehicle. Driving by an undeclared person constitutes unauthorised use, invalidates the contractual limitations of liability and makes the Renter and the driver jointly and severally liable for the resulting damage, to the extent permitted by law.

6.6. All additional drivers are subject to the same requirements. Any charge for an additional driver is displayed before completion of the booking or agreed in writing before that person drives.

7. Collection and Vehicle condition

7.1. The Vehicle is supplied in a safe and roadworthy condition, with the required documents and basic safety equipment. Before leaving, the Renter must inspect the Vehicle and confirm the recorded pre-existing damage, mileage, fuel level and optional equipment supplied.

7.2. The condition of the Vehicle may be recorded in a handover report, diagram, date- and time-stamped photographs or video. The Renter is entitled to receive or make their own photographic record.

7.3. Any defect or damage that was not reasonably visible at collection must be reported as soon as it is discovered and before use continues, where continued use could make the damage worse.

8. Rental Period, late return and extension

8.1. One rental day is a period of twenty-four (24) hours from the agreed collection time. Service or delivery hours do not alter this calculation.

8.2. A grace period of up to one (1) hour is allowed only if the Renter gives timely notice. After the grace period, one additional day may be charged at the agreed daily rate, together with any additional charge disclosed before booking.

8.3. An extension is permitted only following a prior request, the Company’s written approval, the update or renewal of the Rental Agreement and payment of the additional Rental Price. The Company may refuse an extension because of availability or another reasonable operational reason.

8.4. Possession or use of the Vehicle after expiry of the Rental Period without approval constitutes unauthorised use. The Company retains all lawful rights to recover the Vehicle immediately and to claim compensation.

9. Fuel, mileage and charging

9.1. The standard fuel policy is full-to-full: the Vehicle is supplied with a full tank and must be returned with a full tank. If a different level is recorded at handover, the Vehicle must be returned with the same level.

9.2. Any missing fuel is charged at the reasonable current local price, plus a refuelling service charge of twenty euros (€20). No refund is made for additional fuel remaining in the tank.

9.3. Misfuelling, use of unsuitable fuel or continued driving after a related problem has been identified is not covered by CDW or SCDW. The Renter is responsible for fuel removal, transport and the repair of all resulting damage.

9.4. The rental includes unlimited mileage, unless a different limit is stated in the Booking Confirmation before booking.

9.5. For hybrid or electric Vehicles, the initial charge level is recorded wherever reasonably practicable. Charging costs during the Rental Period are borne by the Renter, unless otherwise agreed.

10. Permitted use and geographical restrictions

10.1. The Vehicle may be driven only within Crete, on lawful paved roads open to public traffic. Driving on beaches, tracks, forest roads or unpaved routes is prohibited, including in particular the unpaved road to Balos.

10.2. Transport by ferry or removal of the Vehicle from Crete is permitted only with specific prior written approval. Damage occurring during loading, unloading or sea transport is not covered, unless expressly agreed otherwise.

10.3. The following are prohibited in particular:

• driving under the influence of alcohol, drugs, or substances or medication that impair driving ability;

• dangerous, reckless or competitive driving, speed trials, racing or driving instruction;

• towing or pushing another vehicle or object;

• overloading, carrying more passengers than the approved number of seats, or carrying a load on the roof without equipment approved by the Company;

• carrying illegal, dangerous, flammable or harmful materials;

• subletting, giving the Vehicle to a third party, or carrying passengers or goods for payment;

• use for any unlawful act or in breach of the Greek Road Traffic Code;

• disregarding Vehicle warning indicators or continuing to drive when there is an indication of a fault, overheating, low oil pressure or another serious risk.

11. Third-party liability and insurance cover

11.1 Compulsory third-party liability insurance

Every Vehicle carries the compulsory third-party motor liability insurance required by law, subject to the limits, conditions and exclusions of the applicable insurance policy. This does not constitute own-damage cover for the rented Vehicle.

11.2 Basic contractual limitation of liability – CDW

Where the Booking Confirmation states that CDW is included, the Company contractually limits the Renter’s liability for covered collision damage to the Excess stated in the Booking Confirmation and the Rental Agreement, per Incident. CDW is not a standalone insurance policy. If no specific Excess is stated, a zero Excess cannot be assumed to have been agreed.

11.3 Additional limitation of liability – SCDW

Where SCDW is selected and charged, the Excess is reduced to the amount expressly stated in the Booking Confirmation and the Rental Agreement. A zero Excess applies only where it is expressly stated as “€0” or “No Excess”. SCDW does not cover the general exclusions in section 12.

11.4 Theft or attempted theft

Cover or a contractual limitation of liability for theft (Theft Waiver) applies only if it is expressly shown as selected in the Booking Confirmation and the Rental Agreement. Without such express reference, theft cover is not provided. In all cases, theft or loss connected with negligence, leaving keys or documents in the Vehicle, failure to lock the Vehicle, failure to report the matter immediately or any other breach of these Terms is not covered.

11.5 Additional cover

Cover for glass, tyres, rims, underbody, roof or personal accident applies only to the extent expressly stated in the Booking Confirmation or the Rental Agreement and subject to its specific exclusions. The availability of such cover for one Vehicle does not mean that it applies across the entire fleet.

12. General exclusions from CDW, SCDW and other waivers

Unless expressly stated otherwise for a particular optional package, the following are not covered and are the Renter’s responsibility:

• tyres, rims, wheel trims, spare wheel or tyre repair kit;

• glass, lights, mirrors, windscreen wipers, aerials and exterior fittings;

• roof, underbody, chassis, suspension, and damage caused by contact with an obstacle or use on an unsuitable road;

• interior, upholstery, seats, luggage compartment, screens and controls;

• mechanical damage caused by misuse, overheating, incorrect fuel, negligence, improper clutch use or disregard of warning lights;

• keys, documents, registration plates, safety equipment, child seats and other optional equipment;

• damage caused on an unpaved road, beach or flooded road, by seawater, or during ferry transport without specific cover;

• towing and roadside assistance where the need was caused by the Renter’s fault or breach of these Terms;

• fines, parking or toll charges, special cleaning, loss of personal belongings and loss of use of the Vehicle;

• damage while the Vehicle is used by an undeclared driver, after expiry of the Rental Period, outside Crete or for a prohibited purpose;

• damage caused by wilful misconduct, gross negligence, dangerous driving, alcohol or drugs, leaving the scene of an Incident, or a material breach of the Greek Road Traffic Code;

• an Incident that was not reported immediately to the Company and the competent authorities, or for which the required information was not provided, to the extent that the omission prevents investigation or insurance or contractual cover.

13. Accident, damage, theft or other Incident

13.1. In the event of any accident, damage, theft, attempted theft, fire or vandalism, the driver must stop safely, immediately notify the Company—and in any event no later than two (2) hours after the event—and follow the instructions of Accident Assistance. The driver must not leave the scene before receiving relevant instructions, unless this is necessary to obtain emergency medical assistance or for safety reasons.

13.2. The driver must obtain the details of all persons involved and any witnesses, registration numbers, photographs or video, an incident reference number or other evidence of contact with the authorities, and must complete any accident report requested. The driver must not admit liability, promise payment or enter into a private settlement without approval.

13.3. The written report and available evidence must be provided to the Company no later than twenty-four (24) hours after the Incident, without prejudice to the obligation to provide immediate notice by telephone.

13.4. Failure to comply with the above may result in loss of CDW, SCDW or Theft Waiver and full liability for the damage, to the extent that the failure caused or contributed to the refusal of cover or made it impossible to establish the facts.

14. Breakdown and roadside assistance

14.1. Roadside assistance is available through the telephone numbers stated in the Booking Confirmation or the Rental Agreement. The driver must not arrange repairs, towing or intervention by a third party without prior approval, except for an action that is strictly necessary in an emergency to prevent immediate danger.

14.2. In the event of a mechanical breakdown not caused by the Renter, the Company will arrange roadside assistance and make reasonable efforts to repair or replace the Vehicle, subject to availability. The Company does not guarantee a particular replacement model.

14.3. If the breakdown, immobilisation, lost key, flat battery or tyre damage is caused by an act, omission or misuse by the Renter, the Renter must pay the reasonable cost of assistance, transport and repair, and the Company is not required to provide a replacement Vehicle until the damage caused to the Vehicle has been repaired.

15. Return inspection and damage charges

15.1. The Vehicle must be returned at the agreed place and time, with all keys, documents and optional equipment, in the condition in which it was received, except for fair wear and tear resulting from careful use.

15.2. The condition of the Vehicle on return is recorded by inspection and, where required, by photographs or video. If the Vehicle is returned without a Company representative present or in circumstances that do not allow a full inspection, the Company may complete the inspection within a reasonable time and notify the Renter of damage that was not immediately apparent.

15.3. Before charging for damage, the Company will provide a reasonable explanation and available evidence, such as photographs, a repair estimate, an invoice or a schedule of reasonable costs. The Renter may submit a reasoned objection supported by evidence.

15.4. Compensation will not exceed the actual and reasonable loss and may include repair or replacement, parts, labour, diagnostics, transport or towing and loss of use in accordance with the following section, less any amount recovered for the same damage from a third party or insurer.

16. Immobilisation and loss of use

16.1. Where uncovered damage for which the Renter is responsible makes the Vehicle unavailable for rental, the Company may claim compensation for the actual and reasonable repair period, up to a maximum of twenty (20) days per Incident.

16.2. Daily compensation is calculated using the basic daily rate for the relevant rental, excluding optional extras. The Company must be able to substantiate the repair period and is not entitled to double recovery for the same period and cause.

17. Fines, violations and administrative charges

17.1. The Renter is responsible for every fine, Greek Road Traffic Code violation, illegal parking charge, toll, fee or other charge incurred during the Rental Period, even if it is notified after the Vehicle has been returned.

17.2. If the Company is required to identify the driver, process a notice or pay an amount on the driver’s behalf, an administration fee of twenty euros (€20) is charged per violation, in addition to the fine or fee.

17.3. The Company may disclose the strictly necessary details of the Renter and drivers to the competent authorities.

18. Keys, documents and optional equipment

18.1. A basic charge of two hundred euros (€200) applies if a key is lost, stolen or destroyed. If the proven cost of a new key, coding, replacement lock, delivery of a spare key or technical intervention exceeds that amount, the Renter must also pay the difference.

18.2. Loss of or damage to the Vehicle registration certificate, registration plates, safety equipment, parcel shelf, charging cables, child seat, GPS or any other optional item is charged at the actual and reasonable cost of replacement and restoration.

18.3. Ultimate responsibility for the correct installation and use of a child seat or booster seat rests with the driver, parent or accompanying adult, even if a Company representative provides practical assistance.

19. Cleaning, smoking and pets

19.1. Standard cleaning is included. If specialist sanitation or intensive cleaning is required because of pet hair, persistent stains, excessive sand or mud, vomit, smoke or any other condition beyond normal use, a charge of two hundred euros (€200) applies, supported by photographic evidence.

19.2. Smoking and the use of tobacco or vaping products inside the Vehicle are prohibited. Burns, holes, persistent odours or other physical damage are charged separately at the reasonable cost of restoration.

19.3. A pet may be carried only with prior written approval and in a suitable carrier. The Renter is responsible for any special cleaning or damage.

20. Change or replacement of Vehicle

20.1. If the booked Vehicle is unavailable, the Company may provide a Vehicle in the same or a higher category at no additional charge. An upgrade does not create a right to retain the higher category in any future rental.

20.2. If only a lower category is offered and accepted by the customer, the positive price difference will be refunded. If no reasonable alternative is available and the customer does not accept the change, all amounts paid will be refunded in full.

21. Personal belongings

21.1. The Company is not responsible for the loss, theft of or damage to personal belongings left in or on the Vehicle, unless caused by its wilful misconduct or gross negligence. The Renter must not leave valuables in plain sight.

22. Personal data and tracking systems

22.1. The Company processes identity, contact, driving licence, booking, payment, Incident and violation data to the extent necessary to perform the agreement, comply with legal obligations and protect legitimate interests. Further information is provided in the version of the website Privacy Policy in force from time to time.

22.2. Vehicles may be equipped with GPS or telematics systems for security, theft detection and recovery, roadside assistance, fleet management, verification of prohibited geographical use and investigation of a serious Incident. Data is used only for a specified lawful purpose, with limited access and retention.

22.3. Necessary data may be disclosed to insurers, roadside assistance providers, payment or technology providers, accountants, repairers, legal advisers and competent authorities, subject to the requirements of law. The Company does not sell personal data.

23. Company liability and force majeure

23.1. The Company is liable, in accordance with the law, for direct loss caused by its wilful misconduct or negligence. Nothing excludes or limits liability that cannot be excluded under a mandatory provision of law.

23.2. To the extent permitted by law, the Company is not liable for indirect or consequential loss, such as a missed flight, accommodation costs, loss of income or disruption to travel plans, where that loss is not a direct and foreseeable consequence of the Company’s fault.

23.3. In the event of force majeure or circumstances beyond reasonable control, including extreme weather, natural disaster, traffic restrictions, strikes, serious transport disruption or sudden Vehicle unavailability, the parties will cooperate to find a reasonable alternative. If the Company cannot perform the rental, it will refund the Rental Price for the part of the service not provided.

24. Complaints, governing law and jurisdiction

24.1. A complaint or disputed charge must be submitted to info@rentacarnow.gr, quoting the booking number and enclosing any available evidence. The Company aims to respond within a reasonable time.

24.2. A consumer may also refer a matter to the Hellenic Consumer Ombudsman or another competent alternative dispute resolution body.

24.3. The agreement is governed by Greek law. The courts of Heraklion, Crete have jurisdiction over disputes, subject to any mandatory rules that entitle a consumer to bring proceedings before another competent court.

25. Final provisions

25.1. The version of the Terms in force and accepted on the booking date applies to the relevant rental. A later amendment does not apply retrospectively, unless required by law or more favourable to the customer and accepted.

25.2. If any provision is found to be invalid or unenforceable, the remaining provisions continue in effect and, to the extent permitted, the invalid provision is replaced by a valid provision producing the closest lawful result.

25.3. The Company’s failure to exercise a right in a particular case does not constitute a waiver of that right.

25.4. Translations are provided to give customers an accurate understanding of these Terms. In the event of an unavoidable discrepancy, the Greek version is the basis for interpretation, without limiting any mandatory consumer rights.