FAQs
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Where will I pick up the car when I arrive at Heraklion Airport?
Once your booking is confirmed, our delivery representative will contact you via WhatsApp or Viber to request your flight number and send you the exact meeting point. Upon arrival, they will meet you outside the Arrivals area at Heraklion Airport and hand over the car to you.
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Do I need a credit or debit card to rent a car?
No, you do not need a credit or debit card to rent a car with us. A card is only needed for online payment of the 25% deposit or the full rental amount through our website.
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What is the minimum age to rent a car?
The minimum age to rent a car is 19 years. Drivers must have held a valid driving licence for at least one year. Drivers aged 19–24 can rent only the vehicles available for their age group, and a Young Driver Surcharge of €7 per rental day applies. Premium Full Insurance is not available for drivers aged 19–24.
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What insurance is included in the rental price?
The rental price includes basic insurance coverage in accordance with the rental terms. Optional Premium Full Insurance is available for eligible drivers and can reduce the renter’s financial responsibility in the event of covered vehicle damage. Drivers aged 19–24 cannot select Premium Full Insurance. Certain parts and circumstances are not covered, including tyres, wheels, the vehicle’s underside, interior damage, lost keys, off-road driving and damage caused by misuse or violation of the rental terms.
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What is your fuel policy?
All vehicles are delivered with a full tank of fuel. Please return the car with the same fuel level (full-to-full policy) to avoid refueling charges. This way, everything stays simple and transparent for both sides.
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What is required to rent a car?
To rent a car, the driver must be at least 19 years old and hold a valid driving license issued at least one year prior to the rental date. Drivers under the age of 23 may be subject to a small “young driver” fee, depending on the vehicle category. An ID card or passport are also required.
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Where will we meet if my booking pick-up location is my hotel?
If your booking indicates your hotel as the pick-up location, our representative will meet you right at the hotel entrance or reception area at the agreed time. We’ll also contact you by phone or WhatsApp shortly before arrival to confirm everything.
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What should I do in case of damage or breakdown?
In case of an accident or mechanical issue, please contact us immediately. Our roadside assistance team will guide you step by step and provide support as quickly as possible.